You can cancel or pause your Lucis subscription at any time, with no penalty.
How to Cancel
Go to your Dashboard → Settings
Click Subscription in the sidebar
Scroll to "Manage Subscription"
Click Cancel Subscription
Confirm your choice
You'll receive a confirmation email immediately.
Pause vs Cancel
Pause (coming soon):
Temporarily suspend billing
Keep your account and data
Resume anytime
Cancel:
Stop all future billing immediately
Keep access until current period ends
Data retained for 90 days
Refund Policy
Full refund available if:
Blood test hasn't been performed yet
Prescription hasn't been used
Within 14 days of purchase (EU consumer rights)
No refund after:
Blood draw is completed
Results analysis has started
Medical services have been provided
These are personalized medical services, so they're non-refundable once delivered.
What Happens to Unused Credits
If you have remaining test credits:
They remain valid for 12 months after cancellation
You can use them even after cancelling
Or request refund if tests not yet used
Can't Find the Cancel Button?
Contact us via chat and we'll cancel it immediately (within 24h).
Changing Your Mind
Cancelled by accident? Contact us within 7 days and we can reactivate your subscription.