You can change your lab appointment date, time, or location directly from your dashboard.
Change Date or Time
Go to Dashboard → Appointments
Find your upcoming appointment
Click Modify
Select a new date/time from available slots
Confirm the change
You'll receive a new confirmation email.
Change Lab Location
Go to Dashboard → Appointments
Click Change Lab
Search for a new lab near you
Select available time slot
Confirm the change
Cancel Appointment
Go to Dashboard → Appointments
Click Cancel Appointment
Confirm cancellation
Your test credit remains valid for 12 months.
Timing Rules
Free changes:
More than 24 hours before appointment
Unlimited changes allowed
Last-minute changes:
Less than 24 hours before appointment
Contact support directly (we'll do our best)
If Your Preferred Lab is Fully Booked
Options:
Try a different time of day (mornings often available)
Choose a nearby alternative lab
Wait a few days - slots open as others cancel
Contact support for priority access in urgent cases
No Labs Near You?
If no partner lab is within reasonable distance:
Home kit option: Available in some regions
Refund: Full refund if service unavailable in your area
Contact support to discuss alternatives.
Appointment Confirmation
After booking:
Check confirmation email for details
Add to your calendar
Note fasting requirements (if applicable)
Bring ID and confirmation email