Refund Policy
If you would like a refund, you can request it directly through the in-app chat or by contacting the Lucis support team. We will process it promptly.
Before the analysis
If the test has not been done yet, you can get a full refund;
Contact us and we will process the refund immediately.
After the analysis has started
Once the analysis has started (blood test performed or prescription used), the service is no longer refundable;
This is because the services are medical and personalised.
How to request a refund
Contact us via the in-app chat;
Or email us at [email protected].
Feel free to share any feedback regarding your decision to cancel.