Refund Policy
If you would like a refund, you can request it directly here. We will process it promptly.
Before the analysis
If you ask within 14 days of purchase and no lab visit has taken place, you get a full refund;
After 14 days, or once a lab visit is booked, requests are reviewed case by case;
Just let us know here and we will process your request promptly.
After the analysis has started
Once your results have been delivered, the service is no longer refundable;
If your blood test is done but the results are not processed yet, we review the situation case by case;
This is because the services are medical and personalised.
How to request a refund
Just let us know here and we'll take care of it.
Feel free to share any feedback regarding your decision to cancel.