Refund Policy
If you would like a refund, you can request it directly through the in-app chat or by contacting the Lucis support team. We will process it promptly.
Before the analysis
If you ask within 14 days of purchase and no lab visit has taken place, you get a full refund;
After 14 days, or once a lab visit is booked, requests are reviewed case by case;
Contact us and we will process your request promptly.
After the analysis has started
Once your results have been delivered, the service is no longer refundable;
If your blood test is done but the results are not processed yet, we review the situation case by case;
This is because the services are medical and personalised.
How to request a refund
Contact us via the in-app chat;
Or email us at [email protected].
Feel free to share any feedback regarding your decision to cancel.