I Haven’t Received My Kit
Don’t panic. Several solutions are available depending on your situation.
Option 1: Pick up kit at the lab (easiest)
Go to a partner lab near you
Pick up your kit at the lab reception;
Complete your at-home samples
Then proceed with your blood test.
Option 2: Staggered collection
Get your blood drawn at your appointment as scheduled;
Pick up your kit at the lab the same day;
Complete the at-home samples the next morning;
Return the completed kit to the lab within 24 hours.
Option 3: Express delivery in Paris
Contact the Lucis team immediately ;
We can arrange same-day express delivery via Chronopost;
The kit arrives within a few hours;
Complete your samples on the morning of your appointment.
How to prevent this issue
Book your lab appointment at least 5 to 7 days after your subscription;
Ensure your delivery address is complete, including house or building number;
Verify that your phone number is correct for delivery notifications.
Contact us
If your appointment is within 48 hours and you have not received your kit,
email us immediately with the subject line:
URGENT: Kit Not Received