You can cancel your Lucis Care subscription yourself at any time, in a few clicks, with no penalty. You do not need to contact us.
Cancel it yourself from your Lucis space
Log in and open your membership settings at https://app.lucis.life/settings/membership/
Select the option to cancel your subscription and confirm.
That's it. The cancellation takes effect straight away and you'll see it confirmed in your membership settings. We also confirm by email.
If you'd rather we handle it, just let us know that you would like to cancel and our team will take care of it.
What happens when you cancel
When you cancel, billing stops at the end of your current paid year and you keep full access to your dashboard and any results until that period ends. Your subscription will not renew.
Refunds
Lucis Care is a personalised service built around your lab visits and your action plan. Once a lab visit has taken place or your results have started being processed, that part of the service has been delivered and is not refundable. Within 14 days of purchase and before any lab visit, you are entitled to a full refund. Beyond that window, if you have not used any part of your plan yet, let us know and we will look at your situation individually.
Changed your mind?
If you cancelled by mistake, let us know and we will help you restart your subscription.