You can cancel your Lucis Care subscription yourself at any time, in a few clicks, with no penalty. You do not need to contact us.

If you only want to stop our marketing emails or newsletter, you do not need to cancel: just click the Unsubscribe link at the bottom of any marketing email.

That's it. The cancellation request is registered straight away and you'll see it confirmed in your membership settings (we also confirm by email); it stops future automatic renewals only -- you keep full access until the end of your current paid year (see below).

If you'd rather we handle it, just let us know that you would like to cancel and our team will take care of it.

When you cancel, billing stops at the end of your current paid year and you keep full access to your dashboard and any results until that period ends. That includes any lab visit you have already paid for but not used yet -- for example your second visit of the year, which you can still do. Your subscription will not renew.

Lucis Care is a personalised service built around your lab visits and your action plan. Once a lab visit has taken place or your results have started being processed, that part of the service has been delivered and is not refundable. Within 14 days of purchase and before any lab visit, you are entitled to a full refund. Beyond that window, if you have not used any part of your plan yet, let us know and we will look at your situation individually.

If you cancelled by mistake, let us know and we will help you restart your subscription.