Most results are ready in 3 to 5 weeks after your lab visit. Your personalised action plan follows within a few days of your results being confirmed.
The steps after your blood draw
The journey runs in three stages, all within the window above:
Lab analysis: the lab processes your samples and 100+ biomarkers are analysed, then sent to the Lucis medical team. Dashboard status: "sample processing". No action is needed from you.
Medical review: licensed doctors review your biomarkers against reference ranges and factor in your health questionnaire. Status: "medical review in progress". Your raw biomarker results appear in your dashboard and you get an email as soon as they are available.
Protocol generation: your personalised action plan is built from your results, with lifestyle recommendations and, where relevant, supplement suggestions. Status: "protocol ready", with an email to let you know.
"Results ready" means your biomarker data is available to view. "Protocol ready" means your action plan is complete. You receive both, with the protocol always coming after the results: our doctors need time to review your data before building your tailored plan.
What if you pass 5 weeks?
This timeline protects the quality of the medical review, and we cannot shorten it without compromising accuracy. If more than 5 weeks have passed since your lab visit and your results or protocol are still not available, contact us through the in-app chat or at [email protected] and we will check the status with the lab. Most delays come from lab processing, not the medical review.
You will get an email at each stage: blood draw confirmed, sample received at the lab, results available, then protocol available. Check your spam folder if you do not see these emails arrive.