Most login problems are fixed by resetting your password or trying a different browser. Work through the steps below, and if you are still locked out, contact us and we will help you regain access.
Step 1: Check your email address
Make sure you are using the email address you registered with.
Check carefully for any typos.
Step 2: Reset your password
Go to the Lucis login page at https://app.lucis.life.
Click "Forgot password?".
Enter your registered email address.
Check your inbox for the password reset link (including spam or junk folders).
Create a new password.
Step 3: Try a different browser
Try logging in using a different browser (Chrome, Firefox, or Safari).
Clear your browser cookies and cache.
Try incognito or private browsing mode.
Step 4: Check your account status
Your account may be temporarily locked after several failed login attempts.
Wait 15 minutes, then try again.
Still can't log in?
Reach out through the in-app chat or email [email protected] with the following details:
Your registered email address.
A description of the error message you see.
The device and browser you are using.
We will help you regain access to your account.