I Can’t Log In to My Account
If you are experiencing issues logging in, follow the steps below to resolve the problem.
Step 1: Verify your email address
Make sure you are using the email address you registered with;
Check carefully for any typos.
Go to the Lucis login page;
Click on “Forgot Password?”;
Enter your registered email address;
Check your inbox for the password reset link (including spam or junk folders);
Create a new password.
Step 3: Clear your browser cache
Try logging in using a different browser (Chrome, Firefox, or Safari);
Clear your browser cookies and cache;
Try using incognito or private browsing mode.
Step 4: Check account status
Your account may be temporarily locked after multiple failed login attempts;
Wait 15 minutes and try again.
Still can’t log in?
Contact the Lucis support team with the following information:
Email subject: “Login Issue”;
Your registered email address;
A description of the error message you see;
The device and browser you are using.
We will help you regain access within 24 hours.