Lucis

Having trouble logging in? Here's how to fix common login issues.

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- Chrome: Settings → Privacy → Clear browsing data
- Safari: Preferences → Privacy → Manage Website Data → Remove All
- Firefox: Preferences → Privacy → Clear Data

- Safari users: Try Chrome or Firefox
- Chrome users: Try Safari or Firefox

1. Clear browser cache and cookies
 
 - Chrome: Settings → Privacy → Clear browsing data
 - Safari: Preferences → Privacy → Manage Website Data → Remove All
 - Firefox: Preferences → Privacy → Clear Data
 
2. Try incognito/private mode
 
 - Rules out browser extension conflicts
 
3. Try a different browser
 
 - Safari users: Try Chrome or Firefox
 - Chrome users: Try Safari or Firefox

You log in but keep seeing the payment page even though you already paid.

If you are still stuck, contact support: we'll verify your payment and update your account status.

1. Clear browser cache completely
2. Log out and log back in
3. If you are still stuck, contact support: we'll verify your payment and update your account status.

- Click "Forgot password?"
- Check email (including spam)
- Follow reset link

- Did you sign up with Google/Apple?
- Try "Continue with Google" or "Continue with Apple"

1. Reset your password:
 
 - Click "Forgot password?"
 - Check email (including spam)
 - Follow reset link
 
2. Check your email:
 
 - Did you sign up with Google/Apple?
 - Try "Continue with Google" or "Continue with Apple"

Safari has known compatibility issues with our login system.

- Safari → Preferences → Privacy
- Uncheck "Prevent cross-site tracking" (temporarily)

Switch to Chrome or Firefox (recommended)

1. Update Safari to latest version
2. Enable third-party cookies:
   - Safari → Preferences → Privacy
   - Uncheck "Prevent cross-site tracking" (temporarily)
    
3. Switch to Chrome or Firefox (recommended)

Lucis runs in your web browser; there is no mobile app to install.

Open <a href="https://app.lucis.life" rel="nofollow noopener noreferrer" target="_blank">https://app.lucis.life</a> in your phone's browser (Safari, Chrome)

If the page misbehaves, clear the browser cache or try private browsing

1. Open <a href="https://app.lucis.life" rel="nofollow noopener noreferrer" target="_blank">https://app.lucis.life</a> in your phone's browser (Safari, Chrome)
2. If the page misbehaves, clear the browser cache or try private browsing
3. If it still fails, try from a computer

If the system says your email isn't registered:

Try alternative emails you might have used

Check if you signed up with SSO (Google/Apple)

Contact support: we'll locate your account.

1. Check for typos in your email
2. Try alternative emails you might have used
3. Check if you signed up with SSO (Google/Apple)
4. Contact support: we'll locate your account.

- Your email address
- Browser and version (e.g., Chrome 120)
- Screenshot of error message
- What you've already tried

Our support team will get back to you as soon as possible to help you regain access. You can reach us via the in-app chat or at <a href="mailto:support@lucis.life" rel="nofollow noopener noreferrer" target="_blank">support@lucis.life</a>.

Login troubleshooting: step-by-step fixes

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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Login troubleshooting: step-by-step fixes

Quick fixes (try these first)

Problem: "Payment page loop"

Problem: "Invalid email or password"

Problem: Safari-specific issues

Problem: Logging in on your phone

Problem: Account not found

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