Lucis

If a partner lab cancels your appointment, your test credit is kept and you can rebook at no extra cost. Cancellations are rare and usually happen because of unforeseen circumstances such as staff unavailability or a technical issue.

If a lab tells us about a cancellation, our team contacts you as soon as possible to help you find a new slot.

Your subscription credit is preserved. A cancellation does not consume your test.

Reschedule from your dashboard: open your appointment section and book a new slot at the same lab or a different one.

Let us know if you need help finding a slot or if there are no available times near you.

1. Your subscription credit is preserved. A cancellation does not consume your test.
2. Reschedule from your dashboard: open your appointment section and book a new slot at the same lab or a different one.
3. Let us know if you need help finding a slot or if there are no available times near you.

We are sorry for this experience. Please let us know right away and we will prioritise rebooking your appointment and can review compensation case by case.

To help us reach you quickly, keep your email and phone number up to date in your Lucis profile, and check your email and WhatsApp on the morning of your appointment for any updates from our team.

What happens if my lab appointment is cancelled?

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What happens if my lab appointment is cancelled?

How to rebook

If you showed up and the lab was closed