The Livi teleconsultation is a paid add-on available in France only, and it is conducted in French. It is a 20-minute video consultation with an experienced general practitioner who has completed several hours of training specific to functional medicine and the Lucis protocol, offered through our partnership with Livi. The Livi doctor has access to your full Lucis protocol, including your lab results from the different laboratories, so they can review everything ahead of the call and tailor the consultation to you. You do not need to share your results manually. Unlike the standard Lucis review (which is preventive and does not diagnose or prescribe), the Livi teleconsultation is a real medical consultation. It is a paid add-on, not part of the standard Lucis Care plan, and it is not reimbursed by social security.
When can I book?
The teleconsultation unlocks once you have a recent lab visit and your results are ready in your Lucis dashboard. Without a recent lab visit, it stays locked until this prerequisite is met.
Once unlocked, you complete a short preparation flow before you can book: set your objectives for the consultation, fill in your health profile, and give your consent for the doctor to access your Lucis protocol and results. Once these steps are complete, you can book through Livi.
How to book
The teleconsultation is a paid add-on with an experienced general practitioner trained specifically in functional medicine and the Lucis protocol: you purchase it, then book your appointment, directly on Lucis at https://app.lucis.life/services/. Slots can be booked from 24 hours ahead and up to 1 month in advance. There is no need to contact support. When you book, you:
choose the slot that suits you;
tell the doctor what you would like to get from the consultation (for example, advice on a specific result or a possible prescription such as vitamin D).
The doctor already has your Lucis protocol and lab results, so there is nothing to attach.
The teleconsultation costs 80 EUR. The price is also shown in your account at the time of booking.
Joining the consultation
It is a video teleconsultation. You receive a video link to join your appointment at the scheduled time, from your phone or computer. There is no need to travel.
What happens during the consultation
Before your appointment, tell the doctor what you would like addressed -- for example a specific result, a symptom, or a possible prescription. The doctor reviews your protocol, results, and the questions or requests you submitted beforehand, then uses the session to address them:
explaining your biomarker results;
discussing your personalised action plan across nutrition, supplementation, physical activity, mental health, and environment;
prescribing supplements, treatments, or additional tests if medically justified (for example, vitamin D if your level is insufficient). The Livi doctor is a licensed practitioner and can issue prescriptions. If the doctor prescribes treatment, you receive the prescription in the Medical documents section of your Lucis space, and it is valid in the French medical system.
The consultation addresses the questions and requests you formulated beforehand. If the doctor identifies a condition that needs diagnosis or treatment (for example a thyroid disorder or dyslipidaemia), they can move you into the standard healthcare pathway.
What if I miss my teleconsultation?
If you cannot attend, cancel your teleconsultation beforehand -- otherwise it is lost. A refund or a free reschedule is only possible when you could not attend for a reason outside your control (technical issue, doctor not connected, etc.).
How a Livi doctor differs from your own GP
Livi doctors are qualified general practitioners, just like your own GP. They are experienced doctors who have completed several hours of training specific to functional medicine and the Lucis protocol -- note that they are not functional medicine or preventive medicine specialists. Beyond that, they act as any general practitioner would. The one real difference is that the consultation happens by video, so there is no manual clinical exam (palpation, auscultation, and so on).
As for additional tests: yes, a Livi doctor can, like any GP, refer you for further tests if they consider it relevant.