Is VAT included?
Yes. All our prices include VAT.
Can I pay in instalments?
Yes. You can pay for any panel with Klarna, in up to 3 instalments. Klarna sets the eligibility and any fees at checkout.
Can I pay by bank transfer?
No. You pay by card or with Klarna. A card is always requested at checkout, even when a gift card covers the full amount: in that case it isn't charged.
Is Lucis reimbursed by my mutuelle?
Most mutuelles don't reimburse Lucis. If you need a quote for yours, write to us and we'll send you one.
Do my referral credit, gift card or promo code work on the new offer?
Your referral credits and Lucis gift cards work on any panel: Baseline, upgrades and services. Promo codes created before the new offer no longer work.
I have a promo code: where do I enter it?
Enter it at checkout, in the promo code field. The active codes are shown at checkout.
Can I gift Lucis?
For now, the gift card available is Lucis Care: https://app.lucis.life/gifting/ A gift card for the 199 € membership isn't available yet.
Where do I find my invoice?
In your membership settings: https://app.lucis.life/settings/membership/ Click « Gérer l'abonnement », then download your invoice from your billing history.
Can I change my mind after buying?
Yes. You have 14 days from your purchase to withdraw and get a full refund: write to [email protected].
Can I pause my membership?
We allow pauses only in specific cases, for example pregnancy. Write to [email protected] and we'll tell you if your case is eligible.
What do I lose if I cancel?
If you cancel, you lose access to the AI coach and to any new visit credits. Your results stay accessible in your account.