Having trouble logging in? Here's how to fix common login issues.
Quick Fixes (Try These First)
Clear browser cache and cookies
Chrome: Settings → Privacy → Clear browsing data
Safari: Preferences → Privacy → Manage Website Data → Remove All
Firefox: Preferences → Privacy → Clear Data
Try incognito/private mode
Rules out browser extension conflicts
Try a different browser
Safari users: Try Chrome or Firefox
Chrome users: Try Safari or Firefox
Problem: "Payment Page Loop"
You log in but keep seeing the payment page even though you already paid.
Solution:
Clear browser cache completely
Log out and log back in
If still stuck, contact support - we'll verify your payment and fix your account status
Problem: "Invalid Email or Password"
Solution:
Reset your password:
Click "Forgot password?"
Check email (including spam)
Follow reset link
Check your email:
Did you sign up with Google/Apple?
Try "Continue with Google" or "Continue with Apple"
Problem: Safari-Specific Issues
Safari has known compatibility issues with our login system.
Solutions:
Update Safari to latest version
Enable third-party cookies:
Safari → Preferences → Privacy
Uncheck "Prevent cross-site tracking" (temporarily)
Switch to Chrome or Firefox (recommended)
Problem: Mobile App Login Issues
Solutions:
Update app to latest version
Restart your device
Delete and reinstall the app
Try web browser instead
Problem: Account Not Found
If the system says your email isn't registered:
Check for typos in your email
Try alternative emails you might have used
Check if you signed up with SSO (Google/Apple)
Contact support - we'll locate your account
Still Can't Log In?
Contact support with:
Your email address
Browser and version (e.g., Chrome 120)
Screenshot of error message
What you've already tried
We'll respond within 24 hours and get you back in.