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If your sample is rejected, the laboratory informs us and we take care of organising a new appointment for you.

If the rejection is due to a technical problem on the laboratory's side: the laboratory covers the costs.

If the rejection is due to the collection instructions not being followed: we assess the situation and offer you an appropriate solution.

- If the rejection is due to a technical problem on the laboratory's side: the laboratory covers the costs.
- If the rejection is due to the collection instructions not being followed: we assess the situation and offer you an appropriate solution.

My sample was rejected and I have to redo the sample collection: what's the process, the cost, and the new timeline?

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