Downloading your Lucis results
To download your results, go to your personal Lucis space with this link: https://app.lucis.life/data-hub/. Open your report and use the download button in the top right corner to save it as a PDF.
I don't see a download button
The most common reason is that your report is not ready yet. The download button only appears once your results have been validated and your personalised protocol has been generated. In France and the EU, results are usually ready about 3 weeks after your lab visit, with the protocol about a week after that (in the UK, 10 to 14 working days for the complete panel and about 5 working days for the follow-up panel). If you are still within that window, the report and the button will appear automatically once it is ready.
If you believe your report should already be available, also check:
Open it from a computer rather than a phone, as the button can be hidden on smaller screens.
Make sure you have opened the report itself, not just the dashboard overview.
If your results should already be ready and you still can't find the button, just let us know and our team will take care of it.